Client hub AI Chatbot
My Role
Product Designer
My Role
Product Designer
My Role
Product Designer
Year
2024->2026
Year
2024->2026
Year
2024->2026
Tools Used
Figma
Tools Used
Figma
Tools Used
Figma
Platform
Web
Platform
Web
Platform
Web
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
What did we trying to solve
In Client Hub, B2B users struggled to find information, understand issues, and often escalated problems they could have solved themselves.
I set out to create an AI-powered experience that helps them quickly find answers, access real-time insights, and navigate the platform with confidence.
In Client Hub, B2B users struggled to find information, understand issues, and often escalated problems they could have solved themselves.
I set out to create an AI-powered experience that helps them quickly find answers, access real-time insights, and navigate the platform with confidence.
%
Users
user feedback cited difficulty finding documentation or key features
%
Users
user feedback cited difficulty finding documentation or key features
%
Users
user feedback cited difficulty finding documentation or key features
No search bar
Users only see a small ‘Help’ link, making it hard to find what they need
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
Design Goal
Design Goal
Create a Conversational interface that helps users quickly find answers, resolve errors, and make informed decisions — without needing to contact support.
Create a Conversational interface that helps users quickly find answers, resolve errors, and make informed decisions — without needing to contact support.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
Discovery
User Persona
User Journey Map
User Persona
Survey
User Persona
User Journey Map
Persona
User Persona
Competitive Analysis
Survey
User Persona
Competitive Analysis
Survey
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
Why We Chose Search with AI
Survey results showed users wanted to “find things faster” and “not dig through menus.”
The AI-powered search bar made support feel like a built-in tool — not an add-on.
“I’d rather type in a search bar than talk to a chatbot.” — Client Hub user
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
Exploration
Finding the Best Interface-
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
Easy to build, but not ideal for goal-oriented tasks — users looking for quick, structured answers might find it inefficient.
Easy to build, but not ideal for goal-oriented tasks — users looking for quick, structured answers might find it inefficient.
Easy to build, but not ideal for goal-oriented tasks — users looking for quick, structured answers might find it inefficient.
More intuitive and aligned with how users approach documentation and troubleshooting.
More intuitive and aligned with how users approach documentation and troubleshooting.
More intuitive and aligned with how users approach documentation and troubleshooting.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
Final Design
Finding the Best Interface-
AI Search bar
An intelligent yet familiar entry point where users can search or ask questions naturally
Search Results
AI surfaces relevant docs, known issues, and troubleshooting steps within context — helping users minimize fraud risk and optimize performance.
Conversation with AI Chatbot
For complex queries, users can enter a deeper guided mode to troubleshoot with the AI assistant, supported by real-time system insights.
AI Search bar
An intelligent yet familiar entry point where users can search or ask questions naturally
Search Results
AI surfaces relevant docs, known issues, and troubleshooting steps within context — helping users minimize fraud risk and optimize performance.
Conversation with AI Chatbot
For complex queries, users can enter a deeper guided mode to troubleshoot with the AI assistant, supported by real-time system insights.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
Impact
x
Faster
Task completion for documentation and troubleshooting
x
Faster
Task completion for documentation and troubleshooting
x
Faster
Task completion for documentation and troubleshooting
%
Fewer
fewer low-priority support tickets in the first month
%
Fewer
fewer low-priority support tickets in the first month
%
Fewer
fewer low-priority support tickets in the first month
%
Increase
driving higher customer satisfaction and sustained product adoption
%
Increase
driving higher customer satisfaction and sustained product adoption
%
Increase
driving higher customer satisfaction and sustained product adoption
© 2022–2024
Projects by Colleen Park
🌴
On Vacation
🤒
Out Sick
🗓️
In a Meeting
👟
Be Right Back
🚌
Commuting
© 2022–2024
Projects by Colleen Park
🌴
On Vacation
🤒
Out Sick
🗓️
In a Meeting
👟
Be Right Back
🚌
Commuting
🌴
On Vacation
🤒
Out Sick
🗓️
In a Meeting
👟
Be Right Back
🚌
Commuting
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.
How our AI agent solves problems
Upload your knowledge base topics
Import FAQs, support docs, chat logs, or help center content. Our AI instantly learns everything.
Customize your AI agent’s behavior
Define tone, control how the agent responds, and set smart rules for handoff. Make it sound like you.
Get positive feedbacks & very high converting results.
Connect your AI agent to your website, chat apps, mobile, and more. Go live everywhere your customer.